If your withdrawal has failed, it could be due to the following reasons:
① Incorrect Bank Information: The bank details you have provided may be incorrect. Please verify that all information is accurate and up-to-date. If you choose the bank transfer, it must be to a local bank, and all bank information must be provided in the local language.
② Unsupported Card Type: Currently, we only support bank transfers and do not accept credit cards for receiving payments.
③ Exceeding Daily Withdrawal Limit: You may have exceeded the allowed daily withdrawal limit. You can try again tomorrow. The daily withdrawal limits for each site are as follows:
SG site: SGD 1000
HK site: HKD 5000
AE site: AED 1500
CN site: CNY 5000
VN site: VND 10000000
IN site: INR 60000
MY site: MYR 3500
US site: USD 200
AU site: AUD 1000
MX site: MXN 12500
TH site: THB 30000
KR site: KRW 1000000
GLO site: USD 200
If you have checked and neither of the above issues seem to apply, please seek assistance from our online customer service. You can contact us by navigating to [Account] >> [Support] >> [Chat with Us]. Our customer support team is available from Monday to Sunday, 09:00 to 18:00. Inquiries received outside of these hours will be addressed during the next business period.