The refund process depends on the status of your order:
① If your order has not been redeemed: Go to [Account] >> [My Deals], select the order you wish to refund, and click the [Refund] button. Generally, the amount will be refunded to your payment account within 5-10 business days.
② If your order has been submitted for redemption but tickets are not yet issued: You can seek assistance via our online customer support by navigating to [Account] >> [Support] >> [Chat with Us]. Please note that since the redemption process has already started, we cannot guarantee that a refund will be possible. If your tickets have already been successfully purchased, even if they have not been delivered to you, they cannot be refunded.
③ If you have already received the tickets: Unfortunately, refunds cannot be processed once the tickets are issued.