Once you have submitted your order for redemption, modifications may be limited:
① If you have not received your tickets yet: You can attempt to contact our online customer support for assistance by navigating to [Account] >> [Support] >> [Chat with Us]. However, please be aware that since the redemption process has already started, we cannot guarantee that modifications will be possible. If your tickets have already been successfully purchased, even if they have not been delivered to you, they cannot be modified.
② If you have already received your tickets: Unfortunately, orders cannot be modified after the tickets have been issued.