If your cashback amount has been reset to zero, it could be due to the following reasons:
① Order Adjustments: Any changes such as cancellations, modifications, or refunds made to your order can affect the eligibility for cashback.
② Use of Coupons or Promo Codes: If your order utilized a coupon or promo code that is not eligible for cashback, this may result in your cashback amount being reset to zero.
③ No Show: For hotel reservations, a 'No Show' at the property also disqualifies the transaction from earning cashback.
If none of the above scenarios apply to your situation, please contact our online customer service for further assistance. You can reach us by navigating through [Account] >> [Support] >> [Chat with Us]. Our customer support team is available to assist you from Monday to Sunday, between 09:00 and 18:00. Any inquiries received outside of these operating hours will be addressed during the next business period.