If your cashback amount has decreased, it could be due to several reasons:
① Your order includes taxes, service fees, or other charges, which are not calculated into the cashback amount.
② You used a coupon, gift card, or participated in a promotional discount, which reduced the purchase amount.
③ Differences in exchange rates.
If none of these issues apply, please contact our online customer service for assistance by navigating to [Account] >> [Support] >> [Chat with Us]. Our customer support is available from Monday to Sunday, 09:00 to 18:00. Inquiries received outside these hours will be addressed during the next business period.