Why does my "total cashback" show an amount, but the "available to withdraw" is zero?

If your "total cashback" amount is displayed but the "available to withdraw" balance is zero, this could be because your cashback is still in a [Pending] status. You can click to view the estimated time when your cashback will become available for withdrawal. Typically, the cashback becomes available for withdrawal some time after your travel has ended. Please refer to the app for specific details.